Dealing with Difficult People

Have you noticed lately that more and more people are tense? Rude? Irritable? Do you have difficult people in your life – clients, friends, co-workers, family members?  This class will review what causes a person to be difficult and the best ways of working with them. Six types of difficult people will be discussed along with their characteristics. Tips for de-escalating others and yourself will also be shared and discussed. A discussion of common scenarios will focus on the best ways to respond to difficult people.

Contact

For more information, contact Duane Hartman at 308-338-4008; toll-free in Nebraska at 1-877-222-0780, ext. 4008; or by email at [email protected]. He also will take your registration if you prefer not to register online.